SMR is currently developing a communication and engagement platform, which is designed to support cities and emergency services in their communication with citizens.
Cities and city administrations are complex systems with existing processes and channels for communicating internally and with their citizens. Rather than proposing to replace or substitute processes already in use and familiar to citizens, SMR will provide a toolkit for cities to be able to 'fill in the blanks' where their current communication channels are lacking facilities.
This will serve as a toolbox, where cities can compare the communication systems already in place in their systems and choose elements and features of the platform to serve their individual contexts. The tool works with real-time concrete data, which can be supplied by different users on different administrative levels, and the platform is designed for ease of use and does not require advanced technical knowledge.